Returns & Refunds

Made-to-Order Products

Vexmori products are produced after an order is placed. Because of this, we normally do not accept returns or exchanges for change of mind, an incorrectly selected size, or an incorrectly selected product variant.

Please review the product information and Size Guide carefully before ordering.

Damaged, Defective, Incorrect or Missing Items

If your order arrives damaged, has a manufacturing or printing defect, contains the wrong item, or is missing an item, contact us within 30 days of delivery.

Please send:

• Your order number.
• A clear description of the issue.
• Clear photos showing the product and problem where applicable.
• For a manufacturing size issue, we may ask for photos showing the garment measurements.

After reviewing the claim, Vexmori may provide a replacement or refund as appropriate.

Order Changes & Cancellations

Contact us as soon as possible if you need to change or cancel an order. We’ll do our best to accommodate the request before production begins. Once an order has entered production, it can no longer be changed or cancelled.

Refunds

If a refund is approved, Vexmori typically processes it within 3–5 business days to the original payment method. Your bank or payment provider may require additional processing time before the funds become available.

Need Help?

Email support@vexmori.com with your order number and details of the issue.